Thank you for visiting Nouvelle Glass and shopping with us.

The following information sets out the terms and conditions that constitute our Shipping and Delivery Policy. Although we make every effort to provide as much information as possible and assist each of our clients individually,  we ask that you please read the information below carefully before making your purchase.

Processing Your Order

Processing time refers to the time it takes for us to prepare your order for shipping. At Nouvelle Glass we endeavour to get your delivery to you as soon as possible. All orders are processed within 2 -3 business days (excluding weekends and holidays) after receiving your order confirmation email. Please keep this as your proof of purchase. Once you have placed your order, and your payment is verified, our talented team will engrave your glassware, hand polish, and perform quality control to ensure your glassware is immaculate.  Your order will then be packaged securely ready for dispatch. You will receive an email with your tracking number once your order has been shipped. We ship orders daily between Monday and Friday, excluding Australian Public Holidays. Processing time may increase during busy sale periods and holiday periods such as; Mother's Day, Father's Day, Valentine's Day, Christmas, Easter, Black Friday and Cyber Monday.

Our Shipping Carrier - Australia Post

We choose to ship our Australian orders using Australia Post. It's a registered freight service where you can track your order easily, using the shipping code sent by email after your purchase. We ship from Sydney, Australia and we can send your order Australia-wide or Internationally.  We also accept shipments to PO Boxes and Parcel Lockers.

Shipping Time and Rates - Australia & New Zealand

Delivery times are estimates and commence the date of shipment, rather than the date of order. Delivery times are to be used as a guide only. Weather delays and other unforeseen circumstances may impact delivery time.

FREE Standard Shipping time frames are as follows:  

• 2-6 business days for NSW & ACT. 
• 3-8 business days for QLD, VIC, SA, WA, TAS, NT. 
• 3-10 business days for NZ.

Our Express Shipping is a flat rate of $15 AUD.  Upon checkout, please select our Express Shipping option for Australia. Our Express Shipping is a flat rate of $15 AUD and will most likely reach you within;

• 1-3 business days for NSW, ACT, QLD, and VIC
• 1-5 business days for SA, WA, NT and TAS.
• 3-7 business days for NZ.

Urgent Priority Processing + Express Shipping is a flat rate of $45 AUD.  Perfect for Urgent Orders. Bump your order to the front of the queue. We guarantee to process, fulfil, and send your order with Express Shipping within 1 business day. Your package will most likely reach you within;

• 1-3 business days for NSW, ACT, QLD, and VIC
• 1-5 business days for SA, WA, NT and TAS.
• 3-7 business days for NZ.

Shipping Time and Rates - International

We offer International Shipping upon checkout at a flat rate of $30 AUD. Upon checkout, please select our international shipping option.  Tracking is provided on all orders, and estimated delivery times dependent on country & address.

International Customs, Duties, and Taxes

Please note that import duties and sales taxes are not calculated upon checkout, and may be charged to you upon arrival to your country (including VAT). These are incurred once your shipment reaches your destination country.  Please note we are unable to cover the duties and taxes charged to you as they fall to you as the customer. If you would like further information, please contact the customs office in your local city.

Shipping Policy

Please note we cannot be held responsible for items which have been ordered incorrectly and are unable to modify or cancel orders which have been made in error.   We cannot be held responsible for orders which are delayed or misplaced by our shipping carrier. Our shipping fees are non-refundable and subject to change without notice. Please note that we are unable to offer in-store pickup or click and collect services. We are unable to hold orders for delivery on a specific date.

Damages

Our goal is to ensure complete satisfaction with our products, and we understand glassware can be fragile in transit, so we will do our best to keep your glassware safe and protected for the journey there. However, if there is any damage or issue, please read our Returns Policy page. Missing or Lost Packages If you have any questions you can contact us directly via info@nouvelleglass.com. Please specify your order number. We'll endeavour to respond to your enquiry within 48 hours.